Customer Testimonials

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Google May 14, 2021

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Google May 14, 2021

Traded in my 2018 forte sx for 110% of value for a new 2021 forte gt. This dealership offers lifetime powertrain warranty and oil changes for life. My salesman Patrick was very helpful and was not pushy like my other experiences at different dealerships. I also recommended this dealership to my friend and he ended up buying a new car from Patrick a week later.

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DealerRater May 14, 2021

My car received an update to the knock sensor detection system. The service was quick, professional, and thorough. It was a simple job, at no cost, but from my perspective it was done well.

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Google May 13, 2021

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DealerRater May 13, 2021

Great staff are super easy to work with. We knew we were going to be in for a wait to get the vehicle we wanted, but we’ll worth the wait. We are super happy with our new Kia.

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DealerRater May 13, 2021

It was satisfied service but one thing that didn't like about was what ever the excuse is didn't wash the car. I though that was part of service also.

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Google May 11, 2021

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Google May 10, 2021

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Google May 10, 2021

Buying a car is a very stressful process. It's difficult to decide which car is best for you that still sits within your budget. All of this is so much more difficult when you feel you are being pressured by a dealership into a car you're not sure you even want. Jordan Holen and all of Sunset Kia was awesome at helping my partner and I find our new car. It never felt like I was being pressured and he was always there to answer questions or just give some advice. Next time you look to buy a ...

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DealerRater May 10, 2021

It was so easy to finance and staff was so attentive and courteous. Got such a great deal We were treated with plenty respect and was explained in depth about paperwork.

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DealerRater May 10, 2021

I'm very Satisfied with my service very nice employee very good waiting area, and a good Location, Fast service did not take very long

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DealerRater May 9, 2021

My service visit was related to a recall. My vehicle required a software update. The work was started and completed promptly at my appointment. I was back on the road in under thirty minutes!

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Google May 8, 2021

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DealerRater May 8, 2021

Service done as scheduled. No long wait. Customer service excellent at reception. Care came as entered regarding cleaning and vacum the inside. Next time should wash care before come in

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Google May 8, 2021

They did a great job and made my car look brand new .

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DealerRater May 8, 2021

Professional, looked into questions I had about coverage and warranties. Reception area was following protocols for Covid, Would like to see a workstation or 2 for laptop work while waiting.

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DealerRater May 7, 2021

Brady was not pushy at all he listened to what my needs were and worked very hard to meet them I left with my new car 😍

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DealerRater May 6, 2021

Great customer service and high quality products. No frills or pressure to buy. Great experience. I’m a KIA fan, last 3 cars have been KIA.

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DealerRater May 6, 2021

Great service however, they said the would vacuum the inside of the car and that did not happen. Fast paced. No loaner was available there.

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DealerRater May 5, 2021

Very good and fast service. I recommend all my friends and family. I did a great decision buying a nice car with this first class dealer.

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DealerRater May 4, 2021

Great customer service. The staff was super friendly and they got my vehicle in and out in a very timely manner. I will be back.

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DealerRater May 3, 2021

Every one was very knowledgable, helpful , and courteous. I live in Enumclaw wa thinking this place was to far , but after the wonderful experience I had I will keep going back

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Google May 3, 2021

Went with a friend they were respectful and didnt make us sit for hours

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DealerRater May 3, 2021

Super easy process, very great service and quick! Traded in my old car for a much better one and it drives better than any other car I have ever owned!

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DealerRater May 3, 2021

Service is always outstanding they go over and above and beyond to make sure that I am happy With the work that has been done. And they always assure me that if I need anything or have any questions that I can call them and they will do whatever it takes to get me the answers to my questions as quickly as possible.

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Google May 2, 2021

We were very impressed with the professionalism of Nathan and Reese who made our purchase of the 2021 KIA Stinger easy. They were very patient and gave us such a great offer on trade-in and warranties. I would recommend this dealership for their personal and professional approach to customers. Although we live 2.5 hours away, it is worth the drive to have such a great dealership available.

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DealerRater May 2, 2021

Patrick was fantastic, worked with us, a few times. Will recommend this place, over and over!! Thank you sunset kia. Very professional and even got me Starbucks.

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DealerRater May 2, 2021

Everyone was friendly and efficient. The works was done in a timely manner. The waiting area was comfortable. The report was very comprehensive. I will come back!

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DealerRater May 2, 2021

Dean Gaides the Service Advisor Was very professional & courteous, A Great Place to do business ! Very clean. Awesome Staff🙂 The Workmanship was excellent! Thank you All.

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DealerRater May 2, 2021

Everything went as planned and my service agent was very nice, only constructive criticism I might have is I don't like it when my displays change or my headlight selection changes, it does seem like everytime after a service something gets reset, other than that everything was geeat.

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DealerRater Apr 30, 2021

Very friendly dealership and would recommend to everyone I will also use this dealership for all my needs will also buy for this dealership in the future

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DealerRater Apr 29, 2021

Patrick kept saying incorrect answers. My husband kept correcting him. Then he would realize he was wrong. If you go into a job make sure you know your products. He was a typical sales guy. “I want this car myself!” He still hasn’t gotten back to me regarding an accessory. The woman. I can’t even remember her name that’s how unforgettable she was. We sat there awkwardly with nothing to say really. She should have used this time to go over all the car gadgets instead of after everything was done and we wanted to get out ...

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Facebook Apr 29, 2021

Service has always been great,like the personal there,when I've had a problem they go out of there way to solve it.

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Facebook Apr 29, 2021

ALWAYS great customer service from the time you set the appointment, you walk in the door, and after. I drive from Tacoma because of the wonderful care that I receive.

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DealerRater Apr 28, 2021

Fast and good. Shemi was good to work with, very knowledgeable and super friendly. Good price on an oil change. Worth coming in for. Glad for the inspection to see what maintenance I need to do in the future and how much I need to save for it.

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DealerRater Apr 28, 2021

Very nice and easy to deal with people this is my first oil change since I bought the car I am very happy with my Kia

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Facebook Apr 28, 2021

Great service from the service team Very friendly people

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Google Apr 27, 2021

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DealerRater Apr 27, 2021

I am usually uncomfortable making large purchases. The the staff was accommodating and made a stressful buy a little less stressful. I appreciated George's enthusiasm and Reece walking me through the papers.

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Facebook Apr 27, 2021

Great and kind and helpful staff. Great customer service, excellent service and repair department.

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DealerRater Apr 26, 2021

Matt and Brandon were excellent. Matt guided me through some issues/questions I had before I came in and Brandon assisted with closing the sale. I was treated with respect and did not get pressured. The stress and anxiety some dealerships put on customers makes car shopping a nightmare. I did not have to deal with that at all and definitely left feeling as if I was fairly treated and happy with my selection. Initially I did not want to even consider the vehicle I went with, but the test drive and seeing it in person vs. online sealed the ...

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Google Apr 25, 2021

Really liked the service. Fast and efficient. I loved the fact that the car was cleaner after the service that it was when I handed the car to be serviced.

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Google Apr 25, 2021

Customer service here is the best! I looked all over for different cars to find the perfect car for me and they hooked me up with my Ford Explorer Platinum that I am absolutely in love with and it fits me perfectly. Brady you rock!

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DealerRater Apr 25, 2021

I was impressed with the friendly and efficient service! As a 1st time KIA owner I will feel very comfortable returning. Car is great too.

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DealerRater Apr 24, 2021

John was the most amazing salesman! He made the process easier then I thought it would be. Pat is a great manager! The car I bought(21 Kia Forte Gt-line was exactly what I was looking for! I can’t thank John enough!

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Facebook Apr 24, 2021

Great customer service. Friendly and professional.

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DealerRater Apr 24, 2021

I found everyone to be very helpful and pleasant. They did not hesitate to take the time to answer my questions and make sure I understood the answers.

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Facebook Apr 23, 2021

Service was fast and efficient

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DealerRater Apr 23, 2021

Thank you for all the help with my vehicle during a tire replacement for my KIA SUV. The time and price were right and reasonable

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DealerRater Apr 23, 2021

Kendall did me a huge favor by squeezing me in when I had a time crunch; it made my life so much easier and was very kind. Jennifer Gordon is always amazing, just the best, and great at keeping me informed about the wait times and other details.

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Facebook Apr 22, 2021

Service department is great!

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Facebook Apr 22, 2021

Helpful, and quick service.

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DealerRater Apr 22, 2021

Friendly people, great service. I recently bought my Kia from my Dad and so far I enjoy bringing it in. I work a block away which makes it nice.

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Facebook Apr 22, 2021

Customer service and prompt service

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DealerRater Apr 22, 2021

Awesome people and it was a pleasure working with Patrick. He made everything smooth and easy for us to get a new car for our family😍

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DealerRater Apr 21, 2021

All were very friendly and helpful My children have both bought from here and when I mentioned considering a new car they suggested I look here. I am glad I did

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DealerRater Apr 21, 2021

When you waking in to door any baby who is working there they greeting you with smile they warm well come when they finish working with my car they walk to my car that very nice

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DealerRater Apr 21, 2021

Pleasant I went in fir an oil change and as always SHEMARIAH is a pleasure to work with. I always like how attentive she is.

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Facebook Apr 20, 2021

friendly, helpful, straight to the point!

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DealerRater Apr 19, 2021

I like the fast service. They were very polite. The only problem I had was it wasn't a good job done on vacuuming my car.

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DealerRater Apr 19, 2021

Thanks Austin for helping me !!! You were great with helping us get a reliable newer car and kept your word thank you so much we love it !

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DealerRater Apr 19, 2021

Great customer service experience. And helped me get into the car I wanted as a first time car buyer. I recommend coming here tor sure.

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DealerRater Apr 18, 2021

Very easy to deal with. Delighted to find the repair was covered under warranty. I will gladly come back to this service center IF I DON'T RECEIVE UNSOLICITED ADS! I quit going to Kia Puyallup and Kia Renton when I started getting tons of automated phone calls, emails and texts from them after a service. Actually had to threaten one of them with the state Attorney General for ignoring my repeated Unsubscribe requests. But hopefully Sunset will respect my digital privacy and can provide service and sales for my Kias (I have purchased three Kias in the last 15 years).

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DealerRater Apr 17, 2021

The service representative was very polite, and I was pleased with the level of professionalism he exhibited. I am very happy with Sunset’s commitment to service quality.

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DealerRater Apr 17, 2021

It’s amazing great dealership they always get job done on time and also have good customer service I’m been always get my car service there The one who always help me is Jennifer

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Facebook Apr 17, 2021

Good service reliable & polite

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DealerRater Apr 16, 2021

They were nice and walked me to my car when they were finished. They washed my car during the oil change. I would highly recommend

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DealerRater Apr 16, 2021

Very good to their customers and they keep you informed I thought the wait time was to long just for brakes and the car wash could have been better

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Facebook Apr 16, 2021

Service is great and the staff is friendly.

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Facebook Apr 15, 2021

Welcoming and friendly staff.

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Facebook Apr 14, 2021

The customer service is the best. Friendly and courteous.

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DealerRater Apr 14, 2021

Fast service and very pleased, with the warranty work. Jennifer in Service was very helpful and should get a bonus because of her customer service.

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Facebook Apr 13, 2021

Speedy service and wonderful team.

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Facebook Apr 12, 2021

Great service, and play was very friendly and very helpful took great care of us

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Facebook Apr 10, 2021

The service department is great! They’re friendly and ready to answer any question.

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DealerRater Apr 10, 2021

My service visit was friendly and professional. The service writer keep me abreast of what was happening with the vehicle at all times He escorted me too the vehicle, when work was completed. Very nice personal touch

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DealerRater Apr 10, 2021

Once again I had my oil changed and the experience was efficient and professional.I intend to continue getting my service done there and expect the same results.

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DealerRater Apr 10, 2021

Good communication on the issues with the car. Did warranty work as needed without problem. The repair did take longer than expected due to the need to order a part.

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DealerRater Apr 10, 2021

This was hands down my best car-buying experience. Vanis and Eric in finance were amazing, extremely nice, straightforward but not pushy at all. They both went above and beyond to make sure I was taken care of. Exceptional customer service, personable. I would recommend them to any person looking for a car and will be going to them for any future purchases.

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Facebook Apr 9, 2021

The people are so helpful and understanding

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DealerRater Apr 9, 2021

Amazing customer service, kind staff..fast service. They take care of you while you wait. I would recommend this place to all my friends. Love my new car

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DealerRater Apr 8, 2021

My car was finish a lot sooner than expected which was a good thing. It was easy to get a loaner car. Overall very satisfied!

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DealerRater Apr 8, 2021

The greeter was very nice and polite. The customer agent was efficient and polite. He asked what was needed and delivered. However, i was not able to get an appointment for within 10 of when I needed it

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Facebook Apr 8, 2021

Great service every time!

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Facebook Apr 8, 2021

Great staff in the service department. They always help me out and into my car when we’re finished. I really appreciate them.

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Facebook Apr 8, 2021

Very courteous and professional.

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DealerRater Apr 8, 2021

Dean was great, I left the dealer and when I got home noticed a a little ding on my drivers side door. Not to happy about that.

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DealerRater Apr 8, 2021

Received 100+ Great customer service! Dean was super helpful as usual. I also received excellent accommodations while I was waiting for my car to be serviced:) My car was serviced and kept cleaned. Keep up the great work!

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Google Apr 7, 2021

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DealerRater Apr 7, 2021

What a great crew! Knowledgeable, Fast, and friendly; they even washed my vehicle! Doesn’t get any better than that! I will be going back!

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Facebook Apr 7, 2021

Very friendly and expert service.

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Facebook Apr 6, 2021

I just bought my Dream Car from BRADY at Sunset Kia, and the awesome REESE did our financing. The car is actually a Mitsubishi Outlander.🥰 The experience was great! No pressure. They came correct for the pricing immediately. Didn’t even have to haggle. It took 3 hours from test drive to leaving the lot. Best car buying experience ever!! Thanks Sunset Family!

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DealerRater Apr 6, 2021

Brady & Erik were really great to work with and worked hard to get us into a car we love. We definitely will come back again!

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DealerRater Apr 5, 2021

Our experience at sunset kia was fantastic! I came in with a plan and a car i had in mind to buy and was quiet pleased in the customer service that was presented to us by Austin. Our overall experience was pleasant, in and out with ease!! Thanks so very much I love my new car. The Wainwright’s

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DealerRater Apr 5, 2021

I absolutely love working with Dean. He is attentive and communities very well. He is able to explain in terms I understand and I am always pleased.

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DealerRater Apr 5, 2021

Brandon was very professional. Listened to what we needed and wanted. Went above and beyond our expectations. I would definitely recommend him to friends and family.

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DealerRater Apr 4, 2021

Always fast and friendly service! They greet me promptly and keep me updated on the status of my vehicle. Only gone for oil changes so far but will definitely go for other services as well.

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DealerRater Apr 4, 2021

Kia service is always on point with customer service!! I will always recommend service and sales to any friend and family. Thank you very mich

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DealerRater Apr 4, 2021

I was there for recall and they paid me uber for go back to my house and come back to dealer. really nice place and kind people.

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Facebook Apr 4, 2021

The staff was great. Service manager is a wonderful.


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