The guys at the shop are always top notch and professional. I always feel my car is in the best hands and will receive the best care. My service advisors are always on point
Wonderful experience. Yarenis was super helpful and made me feel very comfortable and confident. She’s great! Reese got me through all the paperwork pretty quickly and Eddy helped with the tech side of things. Getting me set up with all the high tech features. I left the lot with my new vehicle and they brought my other car home. Sweet! 🥰
Customer service was professional, waiting area was cleaned , waiting time was reasonable and the staff was more polite .
Nice people attentive to customers and good service clean facility and good WiFi happy customer
I had a question about my financing that was resolved in a short timeframe. I also like the right from the start video.
The buying experience was very positive. The sales person Patrick was really straightforward and I didn't feel pressured at all. Eddie followed up with me to make sure I had a good experience.
They took me in even if i did not have an appointment. The wait was justifiable. Everyone was nice and friendly, as always!
Inside the Kia Sunset there are wonderful people who negotiate with the customer to find what he wants regarding the cars ... in a word everything in this place is exceptional and reasonable. thanks for everything
Always professional and attentive.
As like every time I come here outstanding customer service. Everyone is willing to help. Everything was perfect.
Great customer service and done in a timely manner. Everything was perfect and would recommend to everyone
Patrick and Brandon are awesome!!! I’m in love with my new car!! They were such a huge help for me and my family! Even with my kids screaming at the dealership haha
This is such an amazing dealership! Unparalleled service from every staff member and everyone is super knowledgeable. All of their insights helped me make the best decision for my needs. Sunset Kia of Auburn makes shopping for a new car a fun experience. I will always refer friends and family to them.
Great and speedy service I appreciate it. They have nice accommodations inside while you wait as well.
Did a great Job on my Car. Car was clean and I love the covid precautions they take!
Really great people to work with, Dave Gorkie was great as always. Sunset is a awesome dealership to take care of your car or truck needs and wants. Thank you
Sunset was fabulous on resolving a problem with my 1yr old Outlander. The EV Battery charger shorted out and needed to be replaced. Though they had never heard if or knew of any problems with them and typically wasn't under warranty. They contacted the manufacturer who agreed to replace at no charge. In just a few days it was totally resolved. Kudo's and many thanks, sighs of relief go to Sunset.
I came in needing oil change, tire replacement and alignment on my 2019 Kia Stinger. I didn’t have an appointment and they were able to get everything done that same day! I have staggered wheels on my car. Most tire shops would have needed to order my tires which would take several day to be delivered. Sunset Kia was able to get the tires, installed them and completed a full alignment the same day! The price for all four new tires and the alignment together was cheaper than just buying the tires at the other tire vendors. I appreciate the ...
Reliable good service. I have been going here for the life of my KIA. My go to people. Thank you so much.
This is my second Kia.from you guys Very helpful and great to work with. Definitely recommend
Service was done promptly and done sooner then quoted. Service dept guy was friendly and answered all my questions and explained all what was done to my vehicle.
Dakota is a great salesperson and is really easy to work with and made sure we found what we liked.
This is a really great dealer ship to come and get your car fixed with excellent service!
Very helpful and understanding. Explained everything that needed to done. Nice and clean, great experience.
Been the best customer care I have ever had at à dealership.I always recommend Sunset Kia.
They are great to work with, I showed up without an appointment they helped be and fixed my head light they did not turn me away. They were awesome
Mrs. Gordon Always nice and helpful she always answers my questions and gets all the estimates I request.
The employees were helpful and friendly. The waiting area was large and clean and it was nice to see someone who was cleaning and disinfecting surfaces the entire time we were there.
Good experience, I was in and out then less that an hour. Really nice people.
The dealership was great. Enjoyed working with Dakota and love my new kia k5 gt line and am very happy they got me the color I wanted
Dean and his fellow team members always give me great service. Friendly, prompt, and trustworthy!
I went in for an oil change and left with a new car. There is a shortage of used cars and my 2017 Niro is in great condition. Because of that, I got a great trade-in and great deal on a newer Niro. The sales people were fabulous, making sure I had something to drink and that I was comfortable. Then the finance person took time to m make sure I understood everything prior to signing. Truly wonderful place with truly wonderful people.
Very friendly and great to work with. Made me feel comfortable and not pushed into my decision
Jennifer Always takes amazing care of me and my family! She keeps me up to date throughout the day so I can stay on schedule with work. I really appreciate her!
The work done on my car was the high quality that I expected and the price was quite reasonable.
Very friendly staff, kept me updated on the status of my vehicle during my visit.
I was greeted immediately upon arriving and escorted inside to check in, everyone was polite and professional and my service was completed quickly and accurately. Thanks!!
Very efficient and helpful helping me choose my new car. Have not had a car dealer experience in a long time and this exceeded my expectations..
This place is great. Kendall was a big help. Great service and friendly people. I would recommend this place
Got me in and out within an hour while I waited. Clean and Friendly. I would rather get a Brown bear wash coupon,they have more locations for a car wash.
They got me in and got me taken care of in good time Jennifer was helpful and friendly
My visit was my first and I was early. They were very nice and did what was scheduled. I was notified of a filter set that needed changing and they took care of that as well. They replaced a warrenty part at no charge. Since this was a warrenty oil change and check, the service person could of confirmed that the car was within parameters of that mileage check.
Friendly people, I am happy to have them work on my car. I know it will be done right and without surprise charges.
They found the problem and fixed it right away. 👍👍 Awesome job. I would recommend Sunset Kia to anyone…
Go see Dean at the service center.🤙🏿
The staff are friendly, very accomodating. I enjoy staying while waiting for my car. Very satisfied! Thank you!
The salesman was awesome and not pushy which I loved. He made me feel comfortable and explained things well. What I did not love was that reviewing the finance portion when signing everything was just skipped over and nothing about the interest rate and cost of finance was explained so I didn't find out until later on my cost was over 11 grand.....and I would have walked away had I known that.
Outstanding. Dean kept me informed as to how the repair was progressing, and when he found out it couldn’t be completed that day ensured the necessary part was ordered and arranged for my transportation to home and then back to Kia the next day. His attention and dedication to getting the job done right turned what could have been a bad experience into an unexpectedly pleasant one. His professionalism reflects positively on Sunset Kia and I would not hesitate to refer others this dealership.
I really appreciate how smoothly all of my services have gone at sunset Kia. The car is always ready ahead of schedule and Kendal is always very communicative about things happening with my car.
Polite service representative, service done very quickly, check in process is fast, highly recommend this dealer
Yes I do have some words, Jennifer gordon is an excellent example of a service provider and went out of her way to help my wife and I with our Kia! She was congenial, friendly, informative and very very helpful thank you
The atmosphere at Sunset Kia is really relaxed and I didn't feel pressured. Patrick was really helpful. Buying a car right now is really tough, they had the best used Kia inventory I have seen. The finance person, Brandon, had his sweet adorable dog Lily with him and she let me pet her. That sold me. They followed up with me after I bought a 2020 Optima to make sure I was happy with my purchase and to clear up any questions I had. There was a service issue and that department contacted me right away. I was very happy ...
Great service and friendly staff that took care of me above and beyond my expectations
Had a great experience at Sunset. Brandon took very care of us. I would recommend Sunset KIA to everyone.
Jennifer G is great! Quick check-in and the wait time was less than expected.
Great service and very professional..the entire process took less than an hour.
Where do I start… we will never buy a car from another dealer again! Jordan and Roman treated my wife and I like family. Brought us in and showed us all the inventory we were interested in. Dialed us into a truck that met every need we had. Thank you both for the kindness and hospitality! We are forever apart of the Sunset Family.
Sunset Kia has excellent customer service. Although I didn’t have an appointment they were able to help me. Thank you!
Great customer service efficient and curious did a great job got me in and out
Excellent customer service! I highly recommend Kia of Auburn.
They are very professional. The people at the front desk are friendly and let me how long it will take and the prices. Thankyou for a job will done!!
Quick, cheap, good customer service! Everyone was nice, my oil change took maybe 30 minutes, and it was at least $25 cheaper than Kia of Puyallup lol thanks!
The Sunset Kia team was really helpful! They went the extra mile to make sure we got the perfect vehicle for our family!!
It is not the first time we do our service here and each time we see that they do exactly what we were promised if not more. In time and very good service.
Dakota and Brady were extremely helpful and very knowledgeable. They made our car buying experience easy and pressure free.
Recently received my Seltos back after 3 mos at you facility. I appreciated being kept apprised on progress to get my vehicle a new motor due to recall.
Had a family emergency! Called Kia sunset within a couple days. I needed to get on the road again had a recall some other issues they got me in t property got back on the road again to meet my family obligations as traveling nurse.
Fast service, great customer service, friendly people. Love the quality of Kia cars as this is my second one..
I got helped by Shermi, she was super nice and she cares about customers alot.
Service was good but I am very disappointed not having car washing service that I might have find another place to service my Sorento.
I have wanted a soul for years and both Brandons made it happen without much work from me. 😊
I brought my 2013 Optima in because of a KIA recall plus oil change & tire rotation. When I made the appt, I was told a half a day on the recall plus the oil change & tire rotation, I took the car in & was told it would be ready in a couple of hours. I could have stayed there for that time. When I picked up my car, someone had been messing with my dashboard. The time on the clock was changed to the wrong time. My Trip 1 & 2 had been reset to zero & then someone put 23 miles ...
Very satisfied excellent fast services staff very pleasant. Only thing I don’t like when I call they ask do I want tires rotated etc they should be telling me when I need it done not asking!!
Jenifer and Kendall are always friendly and show great customer service skills really glad I bought my car here at sunset Kia thank you Lisa
Kendall is always on top of everything and the car prep guy is always pleasant. Would like dealership to start washing and vacuuming in-house again rather than issuing car wash coupons.
I love the honesty and openess of the service center. They give good quotes and do not add unnecessary services. Definitely recommend this service center for those that do not do their own maintenance.
The service dept is great everytime. Shemariah helped me this time and very helpful. Made sure I should receive a car wash during my visit.
they where very courtious.
Very pleased with service department but, they were not able to comply with a recent recall. I have had all service work done on my Optima done at Sunset Kia
So in Love with our new truck. Thanks to Brady, he listened to what we wanted and gave us reasonable options. He was down to earth, honest and super knowledgeable! It was by FAR the best car buying experience I've ever had! Mad props to the finance guy too! Super fast
Cassidy,(aka CJ) was really helpful.He was very honest about our situations and very friendly.I am satisfied with his Customer Service.Also a Big Thanks to Brandon from Finance.I would definitely be coming back.
it was quick, did recalls for free, good price for oil change
Sunset Kia is super friendly and always on time with my vehicle. Dean my service tech always goes above and beyond to help the customer.
Went in to trade my car and end up keeping my car and getting another one. Cassidy was very helpful, making sure we leave with the best option we have available. Whole experience would have been stressful but he made sure we are comfortable and kept us updated every 10 minutes or so. I would definitely come back for next one.
Love this place this is my second vehicle I bought from them. They have been totally honest with me. They have been able to help.me even with bad credit
Speedy service. Convenient. I was able to log on to work but they were done so quickly that I didn’t get much work done
Best car-buying experience I've had yet! My wife and I who have only owned Toyota and Hyundai cars, was recommneded to check out Sunset Kia of Auburn. We did our research before-hand and loved the Kia Sorento and it's ratings. We were able to set up an appointment before hand to test drive a few cars. Brandon worked with us and was FANTASTIC! We were nervous and dreading going car-shopping, but Brandon made the experience an enjoyable one! He took great care of us and doesn't come of as a "sales-y" car salesman, he just ...
Brandon went beyond in helping me. I'm recommend them to everyone
I asked for a faster than normal completion. Exceeded expectations by 20 minutes. My last service took longer than expected by about an hour, so I was glad to get back to "normal."
Everyone was extremely nice and helpful throughout the process. He was very friendly and willing to help even though I was really indecisive with picking a car. Very patient and Polite.
Pleasant , pretty quick buy thourough.
Best car buying experience yet! Brandon was awesome, and everyone was so helpful. Eddy, Reese, and Roman were all fantastic too! Thank you all! Our family is so happy with our new car!
everyone was approachable and very kind
Amazing customer service, There was no available appointments but was able to drop off at 9am and they still got my service done before I could finish a hike. Thank you Dean for the great customer service.
This dealership is awesome. Kind and professional to sell a car. They know what i want and what i can do to but a car. Fast answer fast processing
Service/Jennifer was a big help in working through fixing air conditioner. Company was willing to install air conditioner compressor I bought from Napa auto parts.
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